Delivery Information

Shipping rates and times

Enter your home or work address when making your purchase and we will send the order to the address of your choice.

Delivery rates and times vary according to the type of delivery:

DELIVERY METHOD	DELIVERY TIME*
Standard Eastern U.S.	5 to 7 business days
Standard Western U.S.	6 to 10 business days
Midwest-Southeast U.S	4 to 8 business days

*Delivery times go into effect the business day after you place an order.

Home delivery: We ship to all 50 states, Washington DC and Puerto Rico. It also includes shipments to U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses (please, allow additional time for orders shipped to these addresses).

Multiple shipments

Bear in mind that in some cases your purchase may include various deliveries so you will receive your orders on different dates.

In such cases, you could see either the articles included in each delivery and its estimated delivery time at the checkout page.

Order tracking

You can query the status of your order at any time in My orders in the My account section. If you are not registered at ileeyae.com , you can access directly in the Orders section. In this case, you will have to enter your e-mail address and order number.

What is more, when your order leaves our warehouses, we will send you an e-mail.

I still have not received my order

If your purchase has not arrived by the delivery date, check your e-mail as it is likely that you have received an e-mail informing you that the order has left our warehouse.

Remember you can query the status of your order at any time in My orders in the My account section. If you are not registered, go to the Orders section and enter your e-mail address and order number.

Bear in mind that during sale periods and promotions, delivery dates may be longer.

The items received are incorrect or are defective

If you have received an item which is defective or different to the one purchased, we will refund these items and the proportional part of the original delivery costs for the defective garment as soon as we receive them at our warehouses and inspect the condition of the garments. Restrictions may apply.

In these cases, returns or exchanges must be returned via Standard, Ground or Regular shipping method. Please remember to include the receipt for the delivery costs of the refund.

Note that ileeyae will not reimburse the proportional part of the delivery costs incurred when returning the merchandise via Express, Overnight or 2 Day Shipping.

To process the return, you must complete the returns note and enclose it in your parcel.

Cannot find it? Access the My Orders section of My Account, select the order and print the 'Returns Form'. If you still have not registered, go to the Orders section and enter your e-mail address and order number.

I have not received all the items in my order

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in your order is not available. In this case, we will refund you the corresponding amount for this item and the delivery expenses via the same payment used for the purchase.

Remember that your purchase may have included various deliveries which will be received on different dates. Check your purchase confirmation e-mail to see if it applies.

If you have not received any e-mail and your purchase did not have various deliveries, contact Customer Services and will we reply to you as soon as possible.